SaaS Escrow
Software as a Service (SaaS) is a model of software deployment where an application is hosted as a service and provided to customers typically across the Internet. By eliminating the need to install and run the application on the customer’s own infrastructure, SaaS aims to alleviate the customer’s burden of ongoing operation and support.
However, along with these potential advantages comes an element of risk. Supplier failure or poor service and availability could seriously affect an organization’s business continuity and its ability to carry out everyday operations.
In order to ensure that a SaaS solution is protected against such risk, an organization must consider how it could carry on if the worst should happen.
What is SaaS Escrow?
You set up a SaaS Escrow-agreement for the same reasons you set up a 'normal' software escrow-agreement: For the long-term protection of the end-users business continuity and the good relationship between supplier and end-user.
The most important three steps are: