ASP / BPO Escrow

Thanks to the economical benefits, ASP and BPO are in strong demand. More and more companies make use of application services providers or outsource their complete business processes to specialised third parties. Inherent tot this development, the reliance on the supplier becomes larger. With a specific escrow agreement, the risks can be considerably reduced.

With ASP, applications such as CRM or payroll software are used ‘on distance'. This has a number of important advantages on issues such as user friendliness, maintenance and installation. Another consequence is that important data - such as customer data or salary administration - are stored on the servers from the ASP supplier. If the application failed and the data is no longer accessible, it will have extensive economical and organisational consequences for the user.

With business process outsourcing, the user dependence to the supplier is even greater. As a dependent user, you must take the unthinkable into account. For example, what if the supplier enters into liquidation? In case this type of events occur, a SLA or exit-plan is often inadequate to guarantee continuity. For this reason, BPO Escrows are key to secure the continuity of outsourced business processes.

Every ASP or BPO Escrow is a custom-made escrow agreement combining Software Escrow, Data Escrow and full documentation of ICT-infrastructure and alternative configurations. If you want an uninterrupted usage of all business critical ASP and BPO services, please contact us for more information.